Customer Service Team Leader
1 miesiąc temu
We are seeking a motivated and experienced Customer Service Team Leader to join our dynamic team. The ideal candidate will have a passion for delivering exceptional customer service and the ability to lead and inspire a team of customer service representatives. The Customer Service Team Leader will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and driving continuous improvement within the team.
Sterling Outsourcing is an international business providing Outsourced Services for clients all over the world. We are currently growing and are looking for enthusiastic individuals with fluent English to join our international team. Established in 2006 we provide opportunities for ongoing development, so that the majority of our employees stay with the company long-term
Offer
- 575zl NET remote work allowance per month.
- Medicover medical healthcare.
- Medicover sport benefit systems.
- Hybrid work model from Łódź and a modern office in city centre.
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
- You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple. disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
Responsibilities
- Team Leadership: Lead, mentor, and motivate a team of customer service representatives to achieve individual and team performance goals.
- Performance Management: Monitor and evaluate team performance, providing regular feedback, coaching, and development opportunities.
- Customer Support: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
- Training: Collaborate with the training department to enhance team skills and knowledge.
- Quality Assurance: Implement and maintain quality assurance processes to ensure consistent and high-quality customer interactions.
- Reporting: Prepare and present regular reports on team performance, customer feedback, and operational metrics.
- Process Improvement: Identify and implement process improvements to enhance efficiency and customer satisfaction.
- Collaboration: Work closely with other departments to ensure seamless customer experiences and resolve any cross-functional issues.
Requirements
- C1 English, Polish is a plus.
- Proven experience in a leader or coordinator role.
- Customer Service background.
- Strong communication and interpersonal skills.
- Ability to motivate and inspire a team.
- Excellent problem-solving abilities.
- Experience with performance metrics and data analysis.
-
Customer Service Team Leader
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatCustomer Service Team LeaderAntal Sp. z o.o. is seeking a skilled Customer Service Team Leader to join our team in Łódź. As a key member of our SSC team, you will be responsible for leading and mentoring a team of Customer Service Specialists, monitoring team performance, and ensuring high-quality customer experience.Key Responsibilities:Lead and mentor a...
-
Customer Service Team Leader
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatJob Description: As a Customer Service Team Leader at Antal Sp. z o.o., you will be responsible for leading and mentoring a team of Customer Service Specialists. Your primary goal will be to monitor team performance, motivate team members, and ensure high-quality customer experience. Responsibilities: • Leading and mentoring a team of Customer Service...
-
Customer Service Team Lead
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etatCustomer Service Team LeaderWe are seeking a seasoned professional to lead our customer service team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and a passion for developing and motivating a team of customer service representatives.About UsSterling Outsourcing is a global business providing outsourced...
-
Customer Service Team Leader with Multilingual Expertise
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatCustomer Service Team Leader Opportunity at Antal Sp. z o.o.We are seeking an experienced Customer Service Team Leader to join our team at Antal Sp. z o.o. in Krakow. As a global manufacturing company, we offer a truly international environment with opportunities for career growth and development.Key Responsibilities:Supervise and mentor a team of Customer...
-
Customer Service Team Leader
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etat**Become a Key Player in Our Customer Service Team**At Antal Sp. z o.o., we are building new structures and looking for a talented Customer Service Team Leader to join our team. As a seasoned professional with experience in leading teams within SSC/BPO structures, you will play a pivotal role in ensuring high-quality customer...
-
Customer Service Team Lead
7 dni temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatJob Title:Customer Service Team LeaderAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Łódź. This is an exciting opportunity for someone who is passionate about leading a team and delivering exceptional customer service.Key Responsibilities:Leading and mentoring a team of Customer Service...
-
Customer Service Team Leader with French, German or Dutch
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etatLocation: Not SpecifiedWe work: Hybrid (2 days from the office weekly)Contract of employment: full-timeLevel: Supervisor/ Coordinator/ Team LeaderRecruitment process: online About your future employer:Our Client and your future employer is a global manufacturing company whose products can be found all over the world. A truly global business with operations...
-
Łódź, Łódź Voivodeship, Polska McCormick Pełny etatAt McCormick, we're seeking a Customer Service Specialist to join our team in Łódź, Poland. This role is perfect for someone who is passionate about delivering exceptional customer service and has excellent communication skills.The estimated salary for this position is approximately 45,000 - 55,000 PLN per year, depending on experience.About the JobWe are...
-
Customer Service Specialist
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska CYBEX GMBH Pełny etatAs a key member of our CYBEX team, you will be responsible for delivering exceptional customer service and support to our clients in Poland. Your primary focus will be on order processing, planning deliveries, and resolving logistics issues. You will also serve as the main point of contact for our Sales Team and handle customer complaints and requests with...
-
Customer Service Representative
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Snaphunt Pełny etatJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Snaphunt. As a Customer Service Representative, you will be the first point of contact for our customers, responding to their inquiries and resolving any emerging issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via...
-
Customer Service Excellence Specialist
4 tygodni temu
Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Pełny etatThe Service Quality Improvement Manager at Sterling Outsourcing is responsible for ensuring our customer service team delivers exceptional service to our customers.Key Responsibilities:Quality Monitor: Regularly review customer interactions to assess the quality of service provided.Feedback and Coaching: Provide constructive feedback and coaching to customer...
-
Customer Service Representative
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska DSV Pełny etatJob SummaryWe are seeking a skilled Customer Service Specialist to join our team at DSV. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities• Provide timely and effective support to customers via phone, email, and other...
-
Customer Service Representative
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska Snaphunt Pełny etatAbout the RoleWe are seeking a highly skilled Customer Advisor to join our team in Warsaw, Poland. As a Customer Advisor, you will be the first point of contact for our customers, responding to their requests and solving emerging issues through phone, email, and chat.Key ResponsibilitiesHandle customer complaints and provide solutions to their queries.Help...
-
Customer Service Representative
1 miesiąc temu
Łódź, Łódź Voivodeship, Polska SpotOn TA Pełny etatAt SpotOn TA, we are seeking a highly skilled Customer Advisor to join our team. As a Customer Advisor, you will be the first point of contact for our customers, responding to their various incoming requests and solving emerging issues through phone, email, and chat.Detailed Duties and ResponsibilitiesHandle customer complaints and provide solutions to their...
-
Team Leader
2 miesięcy temu
Łódź, Polska Bonprix Sp. z o.o. Pełny etatJoin Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to support people in their ability to work, willingness and satisfaction.Team Leader / Supervisor (Lider Zespołu Operacyjnego)Your responsibilities As a role model you break...
-
Customer Service Representative
4 tygodni temu
Łódź, Łódź Voivodeship, Polska Philips Pełny etatJob Title: Customer Service Representative Job Description Job title: This role involves providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. Your role: • Work in a fast-paced environment to ensure timely resolution of customer complaints and issues.• Collaborate with internal...
-
Customer Service Coordinator
3 tygodni temu
Łódź, Łódź Voivodeship, Polska Flint Group Pełny etatJob Description:At Flint Group, we are seeking a highly skilled Customer Service Coordinator with excellent Italian language skills to join our team. The successful candidate will be responsible for the daily execution of customer orders in SAP & e-commerce portal, order management & fulfillment. Key responsibilities include coordination of the entire order...
-
Customer Service Representative
4 tygodni temu
Łódź, Łódź Voivodeship, Polska Philips Pełny etatJob Title: Customer Order InternAbout the Role:As a Customer Order Intern at Philips, you will be responsible for managing customer orders and ensuring timely delivery of products. Your role will involve working closely with the sales team to understand customer needs and preferences.Key Responsibilities:• Managing customer orders from receipt to...
-
Customer Service Representative with Multilingual Skills
2 tygodni temu
Łódź, Łódź Voivodeship, Polska Capita Pełny etatDescription:Capita is seeking a skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels, including phone, email, and web forms.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve...
-
Customer Service Representative
4 tygodni temu
Łódź, Łódź Voivodeship, Polska Philips Pełny etatAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our Order Management Team as a Customer Service Representative. As an Order Management Specialist, you will be responsible for managing orders, performing configuration screening, and maintaining good communication with stakeholders. You will also be responsible for...