Helpdesk Support Specialist
1 miesiąc temu
We are seeking a highly motivated and experienced Helpdesk Support Specialist to join our team in our Warsaw office. This is a permanent position offering an attractive salary of approximately €25,000 - €35,000 per annum.
About Ryanair SunRyanair Sun is a leading airline operating in the European market. Our company culture is built around providing exceptional customer service, efficient operations, and a positive working environment for our employees.
Job DescriptionThe successful candidate will be responsible for providing technical support via telephone, email, and chat to our customers across Europe. Key responsibilities include:
- Assisting finance, ground operation, airports, call centres, and other departments to ensure smooth running of Ryanair operations
- Ensuring all policies and procedures are adhered to and providing feedback to relevant teams
- Liaising with Ground Operations/Training Department regarding airport issues
- Monitoring delays and issuing refreshment vouchers
- Notifying passengers of delays, cancellations, and diversions via DOT and email
- Creating and editing pre-departure communications to be sent out to customers
To be successful in this role, you will need:
- Previous experience in an airline or airport setting (advantageous)
- Fluency in spoken and written English (knowledge of a second European language is beneficial)
- A flexible approach with ability to remain diplomatic and tactful under pressure
- Natural problem-solving skills and proactive approach to dealing with errors/complaints
- High level of interpersonal and written communication skills
- Computer literacy (MS Word, Excel) and knowledge of Newskies/Operations/Sky Speed/Go Now (advantageous)
As a valued member of our team, you will enjoy a range of benefits including:
- Corporate products and services at discounted prices
- Integration events
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