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Customer Care Delivery Specialist with German Language Support

1 tydzień temu


Kraków, Lesser Poland Alight Solutions Pełny etat

At Alight Solutions, we're dedicated to helping companies and employees around the world make informed decisions. Our team's expertise in human insights and cloud technology enables us to deliver comprehensive total rewards packages, continuing education and training, and tremendous potential with a growing global organization.

Key Responsibilities
  • Providing support for clients' employees through various channels (phone, webchat, etc.) on HR procedures and employment benefits.
  • Explaining how to use online HR systems.
  • Investigating complex cases.

We're looking for a skilled Customer Care Delivery Specialist who can provide exceptional support to our clients and their employees. As a key member of our team, you'll be responsible for delivering high-quality service and ensuring that our clients receive the best possible experience.

In this role, you'll have the opportunity to work with a diverse range of clients and employees, providing support on a variety of HR-related topics. You'll also have access to ongoing training and development opportunities, enabling you to grow and develop your skills in a dynamic and supportive environment.