Customer Support Specialist
1 miesiąc temu
About PayU
At PayU, we are a global fintech investor with a vision to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Our mission is to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints in a 24/7 & weekends system.
Key Responsibilities and Activities
- Support PayU B2B and B2C customers via phone, email, live chat
- Manage customer databases in the operating system
- Verify and identify contacting customers and recognize the reported problem.
- Record and forward requests to other operational departments.
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
Qualifications and Experience
- Education - minimum secondary education
- English language - minimum B2 level
- Advantage: basic level of Czech or Romanian languages
- Very good knowledge of the Polish language both in speech and writing
- Ability to formulate thoughts clearly in written form.
- Good working knowledge of the Office package (Word, Excel, Power Point).
- Minimum six months of experience in Customer Support
Behavioural Competencies
- Communicativeness
- Ability to work as part of a team
- High personal culture
- Ability to build a positive company image.
- Empathy
About us
We strive to create a diverse, inclusive and safe environment for all our people, communities and customers. Our leaders are committed to creating an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayU employee. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up.
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