Consumer Services Representative NA
3 miesięcy temu
Consumer Services Representative NA
Your responsibilities
- Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
- Create and maintain consumer information and case management to relay accurate information back to the business.
- Uses knowledge of products to ensure accurate information is communicated to consumers.
- Seeking solutions in case of unusual queries or requests
- Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.
- Don’t have experience in consumer service or with systems that we use?
- No problem You will learn that with us
Our requirements
- Fluent English (C1/B2) (spoken & written)
- Good command of MS Word and Outlook
- Outgoing with excellent communication skills (verbal & written)
- Empathy and openness for working with consumers
- Preferred:
- Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
- Organizational skills with ability to prioritize
- Detail oriented
- Positive attitude and great interpersonal skills, incl. rapport-building and listening
- Previous experience in user support/helpdesk/customer service will be an asset.
What we offer
- Full-time employment contract
- Customer Service and Product trainings as an integral part of your induction
- Private healthcare
- Pension plan (PPE) with company contribution of 3,5%
- Life insurance
- Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 22:00
- LinkedIn online learning with 17,000 courses to choose from
- Polish/German/English language classes
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
- Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
- Partly financed Multisport Card or cinema tickets
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
- Aplikuj – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program
- Garaged parking for bicycles in the same building
- Expectant Parents Gift
- Additional projects for those hungry for knowledge and development
Aplikuj
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