Customer Support
6 dni temu
Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.
The Role
As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues and you will be responsible for the following:
- Dealing with German-speaking customers via chat and e-mail
- Provision of information regarding order and delivery status
- Dealing with customer problems and complaints
- Provision of high-quality customer service
- Liaising with other company departments to resolve customer problems
- Reviewing reported problems within agreed lead times and quality standards
- Maintaining professionalism and a positive approach when dealing with customers
Ideal Profile
- Knowledge of German at a strong B2 or C1 level English at a communicative level for internal communication and operation of systems
- Excellent interpersonal and multi-tasking skills
- Experience in telephone customer service or similar work experience.
- Excellent computer and MS Office skills
What's on Offer?
- Development opportunities
- Support with relocation.
- Private medical care, insurance
- Multisport card
- Training to prepare for the job included in the salary.
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