German Language Customer Service Representative with IoT Experience

1 dzień temu


Gliwice, Silesia, Polska Michael Page Pełny etat

**Global Technology Brand Overview**

Our esteemed client is a leading name in the technology industry, recognized globally for innovation and excellence.

This role offers an exceptional chance to expand your horizons, learn from experienced professionals, and contribute to groundbreaking IoT projects.

Job Responsibilities

  • Respond to client and technical inquiries via multiple channels (phone, web, email), leveraging ticketing systems for efficient issue management.
  • Deliver essential information and troubleshoot simple technical issues.
  • Prolonged remote support and task coordination with local technicians.
  • Maintain and monitor devices within telemetry systems, guaranteeing optimal performance and performing necessary diagnostic checks.
  • Task assignment to on-site technicians.
  • Customization of telemetry systems to match client requirements.
  • Remote technical assistance to clients worldwide.

Your Skills and Qualifications

  • Proficiency in German with strong English language skills.
  • A collaborative mindset with a passion for teamwork.
  • Flexibility and quick adaptability in response to changing circumstances.
  • Effective verbal and written communication skills.
  • A genuine interest in technological advancements, automation, and innovation.

What You Can Expect

  • An international workplace that fosters professional growth.
  • A customized career development plan tailored to your strengths and objectives.
  • Ongoing training and upskilling opportunities.
  • An all-encompassing benefits package, covering meal allowances, private healthcare, life insurance, employee discounts, and access to leisure activities.
  • A warm and inclusive team environment.


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