Technical Support Specialist for Global Payments
1 dzień temu
Company Overview:
NATEK is a leading global payments provider, offering innovative solutions to bridge the gap between business needs and technology.
Job Description:
We are seeking a skilled Service Desk Analyst to join our remote team. As a primary technical point of contact, you will ensure seamless client support, collaboration on payment solutions, and smooth project execution.
Key Responsibilities:
- Serve as a main technical liaison for assigned clients, guaranteeing their business needs and service expectations are met.
- Maintain up-to-date knowledge of each client's environment, configuration, and requirements.
- Collaborate with internal teams to identify and propose revenue-generating solutions while resolving client issues.
- Convert client business requirements into detailed technical specifications and secure stakeholder sign-off.
- Assist in release management, compliance activities, and project coordination to minimize impact on client operations.
- Provide on-call support on a rotating schedule (24/7 first-line support when required).
- Monitor adherence to Service Level Agreements (SLAs) and address escalations promptly and professionally.
Required Skills and Qualifications:
- Advanced knowledge of English, written and verbal (min. C1 level).
- Minimum of a Bachelor's degree in Information Technology or a related field.
- Minimum 1–2 years of relevant experience in analysis, issue resolution, and problem-solving.
- Familiarity with APIs and real-time communication support.
- Experience with ticketing tools.
- Ability to translate technical concepts into business-friendly language.
- Willingness to work Poland 2:00 pm – 10:00 pm (equivalent to US 8:00 am – 4:00 pm EST) initially.
- Basic understanding of programming and financial services software.
Benefits:
- Employment based on B2B or CoW.
- MEDICOVER healthcare package.
- Multisport Card My Benefit Cafeteria.
- Participation in office life in our locations in offices in Poland (Gdańsk, Warsaw and Wrocław).
- Support in professional development.
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies.
- International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams.
- Referral Program – enjoy cooperation with your colleagues and get the bonus
- 5/10 years NATEK club – we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts.
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus.
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