Technical Support Specialist for Global Payments

1 dzień temu


Jana Pawła II Warszawa, Polska NATEK Pełny etat

Company Overview:

NATEK is a leading global payments provider, offering innovative solutions to bridge the gap between business needs and technology.

Job Description:

We are seeking a skilled Service Desk Analyst to join our remote team. As a primary technical point of contact, you will ensure seamless client support, collaboration on payment solutions, and smooth project execution.

Key Responsibilities:

  • Serve as a main technical liaison for assigned clients, guaranteeing their business needs and service expectations are met.
  • Maintain up-to-date knowledge of each client's environment, configuration, and requirements.
  • Collaborate with internal teams to identify and propose revenue-generating solutions while resolving client issues.
  • Convert client business requirements into detailed technical specifications and secure stakeholder sign-off.
  • Assist in release management, compliance activities, and project coordination to minimize impact on client operations.
  • Provide on-call support on a rotating schedule (24/7 first-line support when required).
  • Monitor adherence to Service Level Agreements (SLAs) and address escalations promptly and professionally.

Required Skills and Qualifications:

  • Advanced knowledge of English, written and verbal (min. C1 level).
  • Minimum of a Bachelor's degree in Information Technology or a related field.
  • Minimum 1–2 years of relevant experience in analysis, issue resolution, and problem-solving.
  • Familiarity with APIs and real-time communication support.
  • Experience with ticketing tools.
  • Ability to translate technical concepts into business-friendly language.
  • Willingness to work Poland 2:00 pm – 10:00 pm (equivalent to US 8:00 am – 4:00 pm EST) initially.
  • Basic understanding of programming and financial services software.

Benefits:

  • Employment based on B2B or CoW.
  • MEDICOVER healthcare package.
  • Multisport Card My Benefit Cafeteria.
  • Participation in office life in our locations in offices in Poland (Gdańsk, Warsaw and Wrocław).
  • Support in professional development.
  • Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies.
  • International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams.
  • Referral Program – enjoy cooperation with your colleagues and get the bonus
  • 5/10 years NATEK club – we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts.
  • NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus.


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