Technical Support Specialist with Expertise

2 tygodni temu


Kraków, Polska HCLTech Pełny etat

HCLTech seeks a skilled Technical Support Agent to join its team.

Estimated annual salary: $60,000 - $80,000 based on location and experience.

Job Description

Daily Activities:

  • Manage user accounts across various platforms, including Windows, Active Directory, and Exchange.
  • Create and administer LAN accounts, Global Groups, email accounts for new users.
  • Standardize network resources as per client requirements and grant permissions.
  • Set up servers according to client standards and grant permissions.
  • E nsure customers have the necessary access to support their business efficiently.
  • Perform System Administrator duties for User Account Maintenance and Incident Management Systems.
  • Develop and maintain Knowledge Base for User Account Maintenance Procedures.

Soft Skills:

  • Excellent communication and conversation skills (verbal and written).
  • Fluent English (B2 level) is a must, and any other language at B2/C1 level (Hungarian).
  • Great customer handling skills and resourcefulness for dealing with unforeseen situations.
  • Ability to ensure high customer satisfaction and acceptance.
  • Personal dedication to providing high-quality service.
  • Desire to reinforce HCLTech's values and methodology.
  • Ability to integrate as a cross-functional team player in a fast-paced environment.

Technical Requirements:

  • Working knowledge of applications running across multiple platforms.
  • Understanding of ITIL processes.
  • Experience in UNIX/Mac environment.
  • Working knowledge of ticketing systems for incident management.
  • Ability to define processes and implement them as needed.
  • Ability to conduct Root Cause Analysis.
  • Ability to provide hardware/software/network problem diagnosis/resolution via telephone.

Years of Experience:

  • Total: 3-4 years of higher education (B.Sc. or diploma).
  • Relevant: 2-3+ years of help desk/desk side, customer service, and support experience.

Certification Requirements:

  • MCP/MCSE/MCSA preferred.
  • ITIL knowledge especially on Service Desk, Incident, Problem, and Change Management preferred.


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