Technical Support Specialist

2 dni temu


Warszawa, Mazovia, Polska Oviva Pełny etat

Join Oviva as a Technical Support Specialist

Oviva is a pioneering healthcare company that aims to revolutionize the way people access and experience healthcare.

  • We are seeking an experienced Technical Support Specialist to join our team, who will be responsible for leading large-scale technical projects and process improvements across our operations.

Responsibilities

  • Process Optimization: The successful candidate will lead large-scale technical projects and process improvements, streamlining our operational efficiency and effectiveness.
  • Device & Security Management: This role will oversee COPE devices using Datto, ensuring robust security, comprehensive tracking, and optimized allocation.
  • Automation Leadership: The specialist will streamline employee onboarding and offboarding workflows, automating access rights and account provisioning.
  • Technical Support Improvement: They will manage and resolve technical support backlog and establish effective escalation paths for OCS/OPM and app-related issues.
  • Non-Conformity Management: The individual will own non-conformity submissions, conduct root cause analyses, and execute CAPA assessments.
  • Software License Optimization: They will ensure cost-effective software license allocation and tracking.
  • Audit & Compliance: This role will contribute to ISO, quality, and cybersecurity audits across our locations.
  • Project Management: The specialist will take ownership of cross-functional technical projects, ensuring timely delivery and alignment with organizational objectives.

Requirements

  • Tech-Savviness & Resourcefulness: We are looking for someone with expertise in MDM tools, security best practices, and problem-solving in technical contexts.
  • Process Orientation & Analytical Skills: The ideal candidate will have demonstrated ability to identify inefficiencies and systematically improve processes ideally in regards to scalable processes in an established tech company.
  • Effective Communication: Skilled in translating complex technical concepts into actionable insights for diverse audiences.
  • Language skills: Good German skills would be a big plus.

What we offer

  • The opportunity to make a meaningful impact in transforming healthcare
  • Exciting and rewarding role in a high-growth environment
  • Training and development opportunities, with a personal learning allowance
  • Flexible & hybrid working - work in a way that suits you
  • Home working allowance to set up your workspace
  • Competitive Salary & company pension
  • A culture that values inclusivity and diversity
  • Disability Confident Employer status


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