Technical Support Specialist
23 godzin temu
Company Overview
Oviva is a healthcare revolutionizing company that values innovation and excellence.
We are committed to making a meaningful impact in the lives of our patients, and we believe that our employees are the driving force behind this mission.
Salary
Our competitive salary and company pension provide a secure foundation for your financial well-being.
Job Description
As a Technical Support Engineer at Oviva, you will play a vital role in ensuring the smooth operation of our technical projects and processes. Your responsibilities will include:
- Leading large-scale technical projects and process improvements across Oviva's operations.
- Overseeing COPE devices using Datto, ensuring robust security, comprehensive tracking, and optimized allocation.
- Streamlining employee onboarding and offboarding workflows, automating access rights and account provisioning.
- Managing and resolving technical support backlog and establishing effective escalation paths for OCS/OPM and app-related issues.
- Conducting root cause analyses and executing CAPA assessments.
- Ensuring cost-effective software license allocation and tracking.
- Contributing to ISO, quality, and cybersecurity audits across Oviva locations.
- Taking ownership of cross-functional technical projects, ensuring timely delivery and alignment with organizational objectives.
Your expertise in MDM tools, security best practices, and problem-solving in technical contexts will be invaluable in achieving these goals.
Required Skills and Qualifications
To succeed in this role, you will need:
- Expertise in MDM tools and security best practices.
- Demonstrated ability to identify inefficiencies and systematically improve processes.
- Effective communication skills, including the ability to translate complex technical concepts into actionable insights for diverse audiences.
- Good German skills would be a big plus.
Benefits
At Oviva, we offer a range of benefits to support your personal and professional growth:
- The opportunity to make a meaningful impact in revolutionising healthcare.
- Exciting and rewarding role in the high-growth environment.
- Training and development opportunities, with a personal learning allowance.
- Flexible & hybrid working - work in a way that suits you.
- Home working allowance to set up your workspace.
- Competitive Salary & company pension.
Others
We value diversity and inclusion at Oviva, and we welcome applicants from all backgrounds and identities. We seek candidates with unique perspectives to help us build a stronger, more inclusive team. We're Proud to be a Disability Confident Employer.
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