Customer Experience Specialist
1 dzień temu
The Opportunity
We are seeking a talented individual to join our Customer Experience Team at Worldline, a leading FinTech company. As a Customer Experience Expert, you will play a crucial role in shaping the future of payments and providing exceptional support to our merchants.
Key Responsibilities
- Monitor and resolve issues in our ticket queues and alerts
- Respond to support requests through our Helpdesk application and telephone
- Provide timely and effective support, meeting our service level agreements and internal KPIs
Requirements
- Strong customer service skills and experience in a technical support role
- Fluent English language skills, both written and spoken
- Interest in programming languages such as Java, SQL, HTML, CSS, JavaScript, and Eclipse
- Previous experience in the payment industry, with a strong understanding of our products and services
What We Offer
- A dynamic and growing company with a strong purpose to do good
- A collaborative and empowering work environment
- Private medical care, life insurance, and attractive bonuses
Join Our Team
At Worldline, we value creativity, innovation, and teamwork. If you are a motivated and customer-focused individual with a passion for payments, we encourage you to apply for this exciting opportunity.
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