Technical Support Specialist with Technical Expertise
4 tygodni temu
We are HCLTech, a global technology company that empowers innovation and progress. With 219,000+ people across 54 countries, we deliver industry-leading capabilities in Digital, Engineering, and Cloud.
Our diverse team of creatives and visionaries strive for excellence every day. We invest in their growth, offering learning and career development opportunities to help them find their spark and become the best version of themselves.
If you're passionate about advancing the technological world through innovation and creativity, then you'll thrive in our dynamic environment.
Daily Responsibilities
- Provide technical support to customers via telephone, diagnosing and resolving hardware/software/network problems
- Rout issues to internal support groups and collaborate with vendors to obtain technical knowledge
- Manage user access in various systems and utilize the Call Tracking System to document and resolve customer inquiries
Key Skills
- Excellent communication and interpersonal skills, with ability to convey complex information effectively
- Strong problem-solving and analytical skills, with capacity to adapt to new situations
- Proficiency in Microsoft Office, Internet browsers, antivirus software, and PC hardware
- Familiarity with ITIL principles and willingness to learn new processes and technologies
Requirements
- Understanding of IT environments and eagerness to learn new technologies and tools
- Language proficiency in English (minimum B1+) and Dutch at a minimum B2 level
- Availability to work flexible shifts, including evenings and weekends
Benefits Package
- Comprehensive life insurance plan
- Private medical care and MultiSport Card benefits
- Subsidy for glasses and language courses
- Christmas and holiday bonuses, as well as a clear career path within a multinational organization
About Us
We're a fast-growing technology company with offices in over 50 countries worldwide. Our organization is built on diversity, inclusivity, and real flexibility. If you'd like to learn more about us, please visit our website at https://www.hcltech.com.
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