Technical Support Specialist for Payment Systems

24 godzin temu

Kraków, Polska Altimetrik Poland Pełny etat

About Altimetrik Poland

We are a digital enablement company that delivers innovative solutions to enterprises and startups. Our unique approach combines innovation, core development, and complex problem-solving to help businesses scale and accelerate their growth.

As a Senior Support Engineer (Russian speaker), you will play a crucial role in providing technical support to our clients from the financial sector.

Responsibilities:

  • Online Consultation: Offer expert advice to corporate customers on operational issues related to EFT POS Terminal networks and software solutions.
  • Software Deployment:** Conduct remote and onsite deployment missions for software packages, ensuring seamless integration with existing systems.
  • Technical Support: Provide comprehensive support for Integration projects, including requirements analysis, test equipment setup, and integration tests.
  • Training Sessions: Deliver training sessions for customers on our solutions, both remotely and onsite.
  • L3 Certifications: Execute L3 certifications with payment systems, such as MasterCard, VISA, and AmEx, ensuring compliance with industry standards.
  • Issue Resolution: Investigate and resolve complex technical issues reported by the field, collaborating with the Central team.
  • Reporting: Generate reports on bug & issues, field experience, and new requests for improvement to inform development teams.
  • Ecosystem Development: Build and maintain test environment SW/HW needed for Support ecosystem, administer certification tools, and security tools.
  • Proactive Communication: Engage proactively with customers, keeping them informed about new software deliveries, roadmaps, and other relevant information.
  • Customization: Provide actual SW packages to operation teams for terminal customization procedures.
  • Project Estimation: Estimate support work for project tasks during the planning phase, defining support scope.
  • Knowledge Transfer: Train and mentor Support Engineers, facilitating knowledge transfer between teams.
  • Expertise and PoC: Participate in project expertise and Proof-of-Concept tasks.
  • Team Collaboration: Collaborate closely with Development and Technical Support teams.

Requirements:

  • Communication Skills: Excellent English and Russian language skills.
  • Engineering Mindset: Possess an engineering mindset, capable of performing technical investigations and testing.
  • Technical Support Experience: Minimum 5+ years of hands-on experience in technical support of desktop applications and client-server systems.
  • Software Administration: Good knowledge of software administration and understanding of software development lifecycle.
  • Operating System Knowledge: Familiarity with Windows and basic knowledge of Linux operating systems.
  • Networking Knowledge: Understanding of wireless communication, USB/RS232 connection principles, and internetworking concepts like TCP/IP, Eth framing, SSL/TLS, HTTP/HTTPS, and VPNs.
  • Diagnostics Tools: Experience with diagnostic tools, including Wireshark.
  • Cryptography Knowledge: Basic knowledge of symmetric and asymmetric cryptography.
  • Documentation Creation: Experience in creating and updating technical documentation.
  • Jira and Confluence: Familiarity with Jira, Confluence, and bug tracking systems.
  • Payment Transactions: Knowledge of payment transactions principles.
  • EMV Technology: Basic knowledge of EMV technology and financial transaction protocols.
  • SQL Knowledge: Familiarity with SQL (MS SQL, MySQL) and database administration.

Nice to Have:

  • Programming Knowledge: Basic knowledge of any programming language (C/C++/Java/Python).

About Us:

We value trust and empowerment, and we prefer action over discussion. If you're looking for a dynamic and innovative work environment where you can grow professionally, apply now

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